We're excited to announce an upcoming Martti app refresh, which begins rolling out on December 2, 2024 to Martti clients.
This refresh was created with your feedback and ease of use in mind, and is all about enhancing your experience—making navigation simpler, interpreter access smoother, and saving you valuable time.
To prepare for the upcoming improvements, please reference the questions and answers below. Stay tuned for lots more resources, tips and tricks, and detailed guides to acquaint you with the fresh, modern Martti.
Q1: What’s changing with the Martti app?
The Martti app has been redesigned to provide faster, more intuitive access to interpreters. Key updates include:
- Native language display for easier navigation.
- Enhanced language grids.
- Improved interactive world map for language selection.
- Enhanced navigation and recently used languages for quick access.
- Built-in help guides and system checks.
Q2: Why was the app redesigned?
It’s our top priority to provide you with rapid access to interpreters, and we are always striving to make Martti even better for our clients. Working directly with healthcare providers and administrators, we refreshed Martti to ensure it meets real-world healthcare needs, saving time, improving usability, and supporting equitable care delivery.
Q3: How will this refresh benefit me?
The refreshed app enables healthcare professionals to connect with interpreters faster and more efficiently. By minimizing steps, improving navigation, and introducing new and improved features, you can focus on patient care without unnecessary delays.
Q4: What are the key features and their benefits?
- Native Language Display: Switch between native and English for intuitive navigation.
- Dynamic Language Grids: Access your most-used languages instantly.
- Interactive Map: Choose languages by region quickly and easily.
- Recently Used Languages: Saves time by keeping frequently used options readily available.
- Streamlined UI: Enhanced layout for minimal distractions and quicker use.
- Built-In Help: Integrated guides and system checks for smooth troubleshooting.
Q5: When will the app refresh be available?
The redesigned Martti app will begin rolling out to clients on December 2, 2024 with continued rollout over the coming weeks.
Q6: Will there be training or resources to help me transition?
Yes! We’ll provide materials and ongoing support to ensure you are confident navigating the new app.
Q7: How do I get access to the refreshed Martti app?
It depends how your Martti account is set up. In some cases, the app will be automatically updated for you. In other cases, your account manager will work with you and/or your IT team to roll out the refreshed apps to all of your Martti devices. You will receive more details from your Account Manager, and you can also reach out to your Account Manager anytime to learn more.
Q8: What should I do if I encounter an issue?
First check out the built-in help and system checks inside the Martti app. If further assistance is needed, contact the Martti support team for additional troubleshooting.
Have more questions?
Reach out to info@equitihealh.com or contact your Client Success Manager.
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